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No refunds or exchange for all items 50% off and up
Exchange/Store credit only within 14days.
You can exchange most items or receive a store credit within 14 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
To start a return, visit ourReturns Portal.
No returns/exchange or online credits are available for FINAL SALE items.
You have 14 days from the delivery date to submit your return request.
No refunds. Exchange/Store credit only within 14days.
Loginhere with your email and order number or account information to make an exchange. You must first return your item for approval. Follow the steps to initiate your return.
Once you have your information from your return packaging. Print out your Kois Kloset return number or write number on a paper and attach to your package. To avoid returns lost in transit, we recommend keeping your shipping receipts until your return is refunded.
Returns/Store Credit (Instructions)
(1) Visit https://www.koiskloset.com/a/returns
(2) Type in the Order Number and Email Address
(3) Click Return Items
(4) Click on the Order and Items requesting for Exchange
(5) Follow the Instructions for Exchange
You will receive an email with your return I.D. number. Once your return has been authorized. Please either print this page or write the return number on a paper with the merchandise being returned.
Any package received without being pre-authorized with a return I.D. number will not be credited. You will be responsible for paying the shipping cost back to you.
Any package postmarked after the first 14 days following delivery will not be issued store credit. Customers will be responsible for postage back to their delivery address.NO EXCEPTIONS.
It is the customers responsibility to return all authorized items within 14 days of the RMA issue date.
Once we have received your return please allow 5 to10 business days for your store credit to be issued. Once your Store credit has been issued, you will receive a confirmation email detailing your store credit amounts. We won't leave you hanging!
Orders placed using Afterpay are only eligible for a store credit. Afterpay will continue to debit the funds from your account until your Afterpay balance is paid in full.
We do not allow double returns (only one return for an exchange will be processed).
Orders placed with store credit and or gift certificates turns that order to a final sale.
It is the customers responsibility to verify their shipping address, any packages returned to us because it was deemed undeliverable will be charged a $7.99 restocking fee plus shipping charges is applies.
Original shipping fees and return shipping fees are NOT refundable.
We do NOT provide return shipping labels.
We do not accept any C.O.D deliveries.
Orders that are "Returned to sender" will only qualify for a store credit. A $7.99 restocking fee will be deducted and original shipping fees will not be returned.
If an item is returned after 14 days or a non-qualified return is shipped to us, your return will be deemed as abandoned and discarded.
We recommend using USPS flat rate shipping service for the best price and turn around delivery time. Return shipping fees are your responsibility. Keep your tracking number stored. We are not responsible for lost or stolen packages. Without proof of delivery, Kois Kloset will not be able to fulfill your return.
DISTRIBUTION CENTER ADDRESS
12138 Central Avenue
Suite # 265
Mitchellville, MD 20721-1932
Not open to public
RESERVED RIGHTS REGARDING RETURNS
Kois Kloset reserves the right to limit, refuse and/or cancel customers orders made on www.koiskloset.com at any time due to:
Irregular or excessive returns that indicate "wardrobing"
Irregular or excessive returns history involving, worn, washed, dry cleaned, spot cleaned, altered, damaged, missing items.
Potential criminal or fraudulent activities.
Got Questions? Contact Us at firstname.lastname@example.org your full name, order number and we will get back to you shortly.
Return policy updated October 30, 2020. By making a purchase on www.koiskloset.com you agree to this return policy.
When taking your measurements, always use a cloth measuring tape*. For the most accurate results, have someone else measure you. Also, make sure the tape measure is held snugly and firmly (not tightly) against your body and is always parallel to the floor for circumference measurements.
Remember to wear proper undergarments. If you wear a special support bra for riding, your measurements should be taken with that bra on.
We highly recommend measuring a properly fitted garment and comparing those measurements to the ones you take.
Measure across the back from the corner of one shoulder to the corner of the other shoulder. For this measurement, I recommend measuring a jacket you already have that fits properly. Laying the jacket flat, measure from shoulder seam to shoulder seam.
Measure around the fullest part of the bust. This measurement is taken above the band of your bra, and may not be the same as your bra size.
Measure the smallest part of the waist. The natural waist is below the rib cage and usually above the bellybutton. Do not take this measurement around the waistband of your clothing.
The hip measurement is taken at the widest part of the hips (around your bottom!). Do not take this measurement around the waistband of your clothing, or where your hands fall when you "put your hands on your hips."
With one arm down at a slight angle, start from the corner of the shoulder and measure down to where you'd like your sleeve to end. You can also use a shirt that already fits you well. Just lay it flat and measure from the corner shoulder seam to the end of the cuff.